Frequently asked questions
What people ask us most. If it’s not here, write to us at support@poquetapp.com.
The basics
What is Poquet?
An iPhone and Android app that brings all your credit cards together in one place: what you owe, what’s due first, what you spend on and your installment purchases. It runs on the statements your bank already sends you.
Does Poquet connect to my bank?
No. Poquet never logs into your bank or asks for your username or password. It only reads the statements you upload or forward.
Can I pay my cards from the app?
No. Poquet doesn’t move money. You pay at your bank as usual and record the payment in the app to close the cycle.
How do I download Poquet?
Tap “Download for iPhone” and get it free from the App Store.
Is it on Android?
Yes, it’s on Google Play. Tap “Download for Android” and install it from Google Play.
Statements
Which banks does it work with?
With your credit card’s PDF statement, from any bank. If a layout isn’t read correctly, go to More → Fix a statement we could not read and show the app where each value is; next month it’s read automatically.
How does Poquet read my statements?
With an artificial intelligence model that extracts the balance, minimum payment, dates, credit limit, every transaction and installment purchases, and categorizes each purchase. No person reads your statements.
What does it read from the PDF?
Balance, minimum payment, full payment, due date, cut-off date, credit limit, every transaction and installment purchases with their rate.
What if my PDF is password-protected?
Upload it from the app (Statements → Upload a PDF statement) and we’ll ask for the password there.
How does email forwarding work?
Every account has a private address. Forward your bank’s email with the PDF attached and we process it and let you know when it’s ready to review. If it had no PDF, we reply to let you know.
Can I automate forwarding?
Yes. With a rule in Gmail, Outlook or iCloud, statements arrive on their own every month. For Gmail, Poquet forwards Google’s confirmation link to your inbox. See the automatic forwarding guide.
Reminders and payments
When will I get reminders?
Three days before every due date, and when a new statement is ready to review. The Sunday weekly summary is optional.
What do the rings on Home mean?
They count the days left to pay each card, or until its next statement arrives.
What currency are balances shown in?
US dollars (USD).
Privacy and account
Where is my data stored?
In your private account, encrypted in transit and at rest. We never share anything with your banks or sell your data. Details are in the privacy policy.
Can I lock the app?
Yes. In More → Security you can require Face ID or a 6-digit PIN every time it opens.
How do I export or delete my data?
In More → Data you can export your transactions to CSV or delete your cards, statements and transactions.
How do I delete my account?
Go to More → Data → Delete my account. Your account, cards, transactions, payments and statements are erased right away. This can’t be undone. If you no longer have the app, see how to request it by email at poquetapp.com/en/delete-account.
How do I report a bug?
Go to More → Report a bug, or email support@poquetapp.com.